Life Way Tourism

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Privacy Policy

Introduction:

At Life Way Tourism, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our chauffeur services and access our website https://lifewaytourism.com/. By using our services, you agree to the terms outlined in this policy.

Information We Collect

We may collect the following types of personal information when you use our services:

  1. Personal Details:

    • Full name
    • Email address
    • Phone number
    • Billing address
    • Payment information (e.g., credit card details, bank transfer information)

  2. Booking Information:

    • Pick-up and drop-off locations
    • Date and time of service
    • Number of passengers
    • Special requests (e.g., child seat, luggage requirements)

  3. Technical Information:

    • IP address
    • Browser type and version
    • Pages viewed on our website
    • Device type (mobile, desktop, etc.)

  4. Cookies:

    • We use cookies to enhance your browsing experience. Cookies allow us to track your preferences and usage patterns. You can disable cookies through your browser settings, though this may limit your use of some features on our website.

How We Use Your Information

We use the information we collect for the following purposes:

  1. Service Delivery:

    • To process bookings, manage your transportation requests, and provide the chauffeur services.

  2. Payment Processing:

    • To securely process payments and issue invoices or receipts for services rendered.

  3. Communication:

    • To send you booking confirmations, updates, and customer service-related communications.
    • To respond to inquiries or requests for information.

  4. Improvement of Services:

    • To improve our website and services based on user behavior, preferences, and feedback.
    • To conduct surveys or request feedback to enhance customer satisfaction.

  5. Legal Compliance:

    • To comply with any legal obligations or requests from government authorities.

How We Protect Your Information

We take the security of your personal information seriously. To protect your data from unauthorized access, disclosure, or loss, we implement the following measures:

  1. Data Encryption: Sensitive information such as payment details is encrypted using industry-standard encryption protocols (e.g., SSL).

  2. Access Control: Only authorized personnel have access to personal information, and they are bound by strict confidentiality agreements.

  3. Data Storage: Your personal data is stored on secure servers located within UAE/Dubai, and we take precautions to ensure that your information is not compromised.

  4. Retention: We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

  1. Service Providers:
    • We may share your information with trusted third-party service providers (e.g., payment processors, vehicle maintenance providers) who assist us in delivering our services. These parties are required to maintain the confidentiality of your data and only use it for the intended purpose.
  2. Legal Compliance:
    • We may disclose your personal information if required to do so by law, in response to legal processes, or to protect the rights, property, or safety of our business, clients, or others.

Your Rights

Under applicable privacy laws, you have the following rights concerning your personal data:

  1. Access to Your Information:

    • You have the right to request a copy of the personal information we hold about you.

  2. Correction of Information:

    • If any of your personal data is inaccurate or incomplete, you have the right to request its correction.

  3. Deletion of Information:

    • You may request the deletion of your personal information under certain circumstances, such as if the information is no longer necessary for the purposes it was collected.

  4. Restriction of Processing:

    • You may request the restriction of processing your personal data under certain conditions.

  5. Data Portability:

    • You have the right to request that your personal information be transferred to another service provider where feasible.

  6. Withdraw Consent:

    • If you have provided consent for the processing of your personal data, you have the right to withdraw your consent at any time. However, this may impact the availability of some services.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to:

  1. Enhance user experience by remembering preferences.
  2. Track and analyze website usage for improvement.
  3. Tailor marketing efforts to match user preferences.

You can disable cookies in your browser settings, but doing so may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. These websites have their privacy policies, and we are not responsible for their content or practices. We encourage you to read the privacy policies of any linked websites before providing any personal information.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contact Us

If you have any questions or concerns about our Privacy Policy or the way we handle your personal data, please contact us at:

  • Email: [email protected]
  • Phone: +971522488766
  • Address: LifeWay Tourism, 14 22A St – Abu Hail – Dubai
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